Refund and Returns Policy

At Smart Home Electrical Services, we strive to provide our customers with the highest quality services and products. However, we understand that sometimes things don’t go as planned and you may need to return or request a refund for a service or product. Here is our policy for returns and refunds:

Returns:

Customers may request to return a product within 14 days of purchase if the product is unopened and in its original packaging.
Customers may request to return a service within 14 days of completion if the service was not completed to their satisfaction.
If a return is approved, the customer will be responsible for returning the product or service to our location at their own expense.
The customer will be refunded the full amount of the product or service, minus any shipping or handling fees, once the return is received and inspected.

Refunds:

Customers may request a refund for a product within 14 days of purchase if the product is defective or not as described.
Customers may request a refund for a service within 14 days of completion if the service was not completed to their satisfaction.
If a refund is approved, the customer will be refunded the full amount of the product or service, minus any shipping or handling fees.
Refunds will be issued via the same method of payment as the original purchase.

Exceptions:

Custom or special orders are not eligible for returns or refunds.
Returns and refunds for services may not be approved if the customer has caused damage to their electrical system or property through misuse or neglect.

If you have any questions about our return and refund policy, please do not hesitate to contact us. We are always here to help and ensure that you are satisfied with your experience with Smart Home Electrical Services.

Last updated on 25 Dec 2022.